COVID-19: Learn about our elevated hygiene measures here.

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COVID-19:
Important information for your stay at our hotel

Ladies and gentlemen,
dear guests,

We take your safety and well-being, as well as the one of our employees, as our utmost priority; therefore we have implemented and adhere to the highest standards of safety, hygiene and disinfection to address COVID-19 in collaboration with international medical experts and following the recommendations of the Robert-Koch Institute and the current Corona ordinance of the federal state of Mecklenburg-Vorpommern. Please note that the federal regulations are subject to constant change, therefore all information on this website is without guarantee. We try to keep the information as up-to-date as possible.

An overview of our measures to ensure the safety of our guests and employees in the different hotel areas:

General

Who is authorised to stay at our hotel?

Hotel guests must present a valid vaccionation or recovery certificate together with a negative test certificate no older than 24 hours upon arrival.

Guests staying for professional purposes are required to retest every 72 hours; guests staying for tourist reasons must take a test every 24 hours.

Children between 7 and 12 years of age must present a negative test result.

Where are the closest test stations?

There are several test facilities close to the hotel:

  • Seetelhotel Ostseehotel: 5 minutes on foot
  • Grenzübergang Ahlbeck (border to Poland): 5 minutes by car
  • Hotel Upstalsboom Heringsdorf: 10 minutes by car, 30 minutes on foot

Find an overview of the Corona test centres in the spa towns Ahlbeck, Heringsdorf and Bansin here.

Is the wearing of a mask mandatory in the hotel?

Yes, a surgical mask must be worn at all times in all public hotel areas.

Is there the possibility of digital contact tracing?

Yes, digital contact tracing in our hotel and catering facilities is carried out via our booking system. 

Further measures taken by the hotel:

  • Disinfectant dispensers are available in all public hotel areas.
  • Public areas are cleaned and disinfected at a higher frequency.
  • Access to lifts, public hotel areas, sauna, swimming pool, gym and toilets is limited to a certain number of people. For more information, please refer to the on-site signage. 
  • Our hygiene measures are signposted in compliance with the  DEHOGA standards.
  • In order to minimise contact points and transmission routes, your room is only entered for cleaning every third day. If you would like to have cleaning inbetween, please reach out to our front desk staff.

Gastronomy

PRIME Restaurant - breakfast

Due to the current Corona regulations (minimum safety distance, etc.), the number of seating available in our restaurant is limited to 50. Please book a table as early as possible at our front desk so that we can take your preferred timeslot into account. Timeslots are available hourly between 7:00 a.m. and 12:00 noon. A vaccination or recovery certificate together with a negative test certificate is required for admission.  >> further details

PRIME Restaurant & Bar - dinner & drinks at the bar

Our PRIME Restaurant & Bar is open daily between 5:30 p.m. and 10:30 p.m., the bar until midnight, for hotel guests and external visitors. A table booking is also required for dinner and bar visits. Please reach out to our front desk or book your preferred timeslot in advance here, if you only wish to visit the restaurant or bar (and are not a hotel guest). A vaccination or recovery certificate together with a negative test certificate is required for admission.

>> further details

Strandcafé Ahlbeck

Our beach café is open daily from 12:00 p.m. to 0:00 a.m. It is required to book a table in advance A vaccination or recovery certificate together with a negative test certificate is required for admission.

>> further details 

Room service

Due to the current situation we do not offer room service until further notice.

Half board

Choose between breakfast and half board when booking your room.

Wellness & Fitness

A vaccination or recovery certificate together with a negative test certificate is required for admission to the wellness and fitness area.

Wellness area - swimming pool

Our swimming pool is open daily between 7:00 a.m. and 10:00 p.m. The maximum duration of use per person is limited to 1 hour. Please get an entrance card for the pool at our front desk.

Wellness area - sauna

Our sauna is open daily between 4:00 p.m. and 10:00 p.m. The maximum duration of use per person is limited to 1 hour. Please get an entrance card for the sauna at our front desk. 

Gym

Our gym is open daily between 7:00 a.m. and 10:00 p.m. The maximum duration of use per person is limited to 1 hour. Please get an entrance card for the gym at our front desk. 

>> further details on the use of our wellness and fitness offer 

Massages and beauty treatments

The booking of massages and beauty treatments requires a negative test certificate no older than 24 hours. Please book your massage or beauty treatment directly with the responsible staff member - get more information at our front desk. >> further details