Nice decoration. Directly by the beach. Nice indoor swimming pool for the kids. Great breakfast. Great views from restaurant.
Ismael on Booking.com, 07.07.2019
This hotel is just 3 months after renovation and the result is fantastic! We had great sea view from the balcony. Coffee, tea in the room. Comfortable bed. The room was not very big yet it was very functional and nicely designed. Very good WIFI. Delicious breakfast. Swimming pool, sauna and fitness room (in the process of being equipped - so far they have just one machine but it's really complex one providing good workout!) - free. Possibility to rent a bike. Very nice personnel. Quiet surroundings.
Bad: The only point to improve, but the important one, is that the staff really needs the training how to proceed with payments done via credit/debit card and multicurrency payments. I have Euro account and due to avoid expensive exchange rate, I preferred payments in Euro with my VISA multicurrency debit card. I did the payments twice: the first one was OK, I could choose Euro currency without any problem. But as for the second one, on our departure day, when I wanted to pay for the bikes, another receptionist told me that she has to use Polish currency and I don't have any choice.... So it seems each person has their own interpretation of the rules which I obviously didn't like. This person also sees no difference between credit and debit card, which was cruicial in this case. Fortunately it was not big amount, but if it would have been a payment for the stay, this would have cost us around 100€ extra on spread. So that is the real issue and should be solved quickly.
Agnieszka on Booking.com, 03.06.2019
Our experience at Strandhotel Ahlbeck
Friendly staff. The hotel and bed room interior designs are modern and elegant. The hotel looks like 5 star hotel and not a 4 star hotel. Great location, the hotel is in a quiet area. The breakfast is delicious and not to miss. Very Comfortable bed
Bad: It’s a shame for a very nice hotel that such a little simple things made the Spa and pool area managed poorly. The drinking water glass bottles at the Sauna and Pool area are empty and not refilled It’s risky to walk in the spa as its slippery and NO STAFF available to wipe the wet floors. No Towel hooks in the Sauna and pool area. Towels are not replaced. Every time we had to go to the main hotel reception ask for towels. Drinks and food menu at hotel restaurant are expensive.